We are unable to cover the return postage of unwanted items.Īll event tickets include a £1 booking fee. Please contact us to arrange your return. All items are expected to be in a good, new, saleable condition, with all original packaging. If you are unhappy with your product please return it to us for a full refund within 14 days.
If you wish to cancel a pre-order then please let us know. These dates may change due to circumstances beyond our control. Release dates are based on the latest available information from our suppliers. If you need any of the items sooner then please place them in a separate order. Orders containing pre-order items will despatch when all the items on the order are ready to ship. These items are identified by having '(Store Pickup Only)' at the end of their name and you will see an error when trying to choose shipping with one of these items in your cart. We are unable to ship hazardous products due to postal restrictions, such as: spray paint cans, glue, etc. Please make sure you have received your 'Ready for Pickup' confirmation message before coming to collect your order. Free Click & Collect from our Stockton-on-Tees store Click HERE for shop opening times
We cannot currently ship orders to the Channel Islands or outside the UK. Please note during sales, promotion or holiday periods the delivery time may be slightly longer than usual. Orders received after 11am will be processed the following working days. £5.99 for orders up to £10 Standard Shipping (3-5 Working Days*) available to UK mainland excluding Scottish Highlands - Ideal for smaller, non-urgent, orders £5.99 £2.99 for orders up to £10 Royal Mail (2-5 Working Days*) Available to Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Isle of Scilly **DPD SHIPPING SALE** DPD Express Shipping (1-3 Working Days*) available to UK mainland excluding Scottish Highlands
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